ELECT - Tech Customer Support
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The goal of the Customer Success team is to build relationships based on trust which result in successful, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

 

Job Description:

  • Become an expert on all the Company products.
  • Investigate and troubleshoot customer issues and questions.
  • Author and edit Product documentation.
  • Be an active member of a team that provides first class support to our users via email, web and phone.
  • Close the feedback loop with the Account Development teams regarding the customer experience with our products.

We’re Looking for People Who:

  • Exude patience, grace, and a sense of humor.
  • Have excellent writing and communication skills.
  • Have working knowledge of one or more of the following;
    • SQL
    • Python
    • Amazon AWS
    • Google Cloud Platform
  • Learn new technologies quickly.
  • Have a knack for taking technical language and making it understandable.
  • Demonstrate a passion for solving tough problems and proposing elegant solutions