DUCT PRO - CSR
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Job Description

  • Understand customer’s issue, inform them of how to resolve (if possible)
  • Categorize the issue report back to the Client (if immediate resolution is not possible) 
  • Provide weekly updates of bug trends via comprehensive reporting, and escalate high-priority issues to Client as soon as possible.
  • Provide responses to customer support request via the email based ticketing system. 

Qualifications

  • Can speak Bilingual Laguage (English & Mandarin)
  • Strong written/verbal communication, respective to language of support
  • Their customer facing communication should meet and exceed quality and productivity standards set regarding:
    • Articulate
    • Accurate
    • Timely
    • Reflective of Brand Voice