Technical Support Representative
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In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

This account is a cloud service that lets users send, receive, digitally sign and synchronize files. It is the best way to collaborate on creative projects and provides unique collaboration solution that makes content review and approval cycles happen faster than before. This account makes creative collaboration more intuitive and accessible with its visual approach to collecting precise feedback on images and videos.

 

Job Description:

  • Phone Support - Main task. Assist European customers (English language)
  • Email Support - Answer email inquiries.

 

Qualifications:

  • Excellent communication skills - verbal, written and active listening.
  • Good documentation abilities - can easily escalate tickets to another team.
  • Ability to think outside of the box and solve customer issues.
  • Strong problem solving and interpersonal skills.
  • A friendly personality and enjoys assisting customers.
  • Zendesk knowledge.
  • Understanding of Windows / Mac Desktop applications.
  • Understanding of Web / SaaS applications.